• By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.
  • The Pink Umbrella may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.
  • The Pink Umbrella (Seller) hereby agrees to sell, and You (Buyer) hereby agree to purchase, goods of the description and quantity described on the checkout window (“Checkout”) and incorporated herein by this reference (“Goods”) on the terms and conditions set forth in this Agreement.
  • Seller shall not be held responsible for any failure of performance to make timely delivery of all or any part of the Goods in the event such failure was due, in whole or in part, to federal, provincial or municipal action, statute, ordinance or regulation, strike or other labor trouble, fire or other damage to or destruction of, in whole or in part, the Goods or the manufacturing facility for the Goods, the lack of or inability to obtain raw materials, labor, fuel, electrical power, water or supplies, or any other cause, act of God, contingency or circumstances not subject to the reasonable control of Seller, which causes delays or hinders the manufacture or delivery of Goods. Seller shall determine in good faith the extent to which it can reasonably control a cause, contingency, or circumstance that affects the performance of its obligations.
  • Order confirmation only upon 100% advance payment. WE DO NOT PROVIDE COD.
  • Store/ Call Timings – Monday – Friday: Between 1 pm — 6pm IST (Before and after message only)
  • Gift wrapping charges extra
  • Beyond 24 hrs Order once placed cannot be canceled and is non refundable
  • Due to the nature (Hand Crafted) of the product, 100% duplication is not possible
  • Unboxing video is a must to claim charges for any damage product.
  • For hand embroidered wall clocks, in case the clock mechanism is damaged during transit and the same is informed (unboxing video is mandatory) within 24-48 hrs from when the parcel was delivered, we will pay for the repair of the mechanism. Post that, any damage or repair of the clock will not be our responsibility.
  • Sharing of picture of the product with the customer upon completion/before dispatch is not mandatory.
  • The information on this page is provided for general purpose and can be changed without prior notice.
  • Shipping details provided by the customer is their responsibility and any missing/ incomplete details leading to non-delivery of the product will not be our responsibility.
  • All tracking details are shared on the registered email ID provided by the customer while placing the order and tracking of the parcel is the customer’s responsibility. We are not bound to track any parcels or share the tracking details personally in case of incorrect email ID.
  • The shipping time provided on the website is general and may vary from state to state/ country to country. Considering the general timeframe of delivery for each state/country parcels will be dispatched accordingly. As shipping of the product is done by a third party, we cannot guarantee a particular date or time of delivery. However, in case your order is urgent please feel free to discuss your timeline with us.
  • Free shipping is not applicable on the products under the budget friendly category like some designs of wedding hoops, hand painted hoops, etc.
  • Free shipping will not be applicable with offers or coupon codes.
  • Local Taxes, Duty & Customs should be borne by the customer.

OUR PAYMENT METHOD:

  • Being a brand that deals with customised products, it is impossible to list all the details along with the price details for our products, considering which, our payment method is a little different.
  • We offer customisation on all the products and extra charges may/may not apply for those customisation.
  • Once you checkout products from the cart and click on the ‘Pay Now’ button, the Buyer will receive an email containing the payment details using which the Buyer is required to make payment to confirm their order.
  • We will go through the customisation details (if any) mentioned in your order and if those customisation require extra charges we will reach out to you via email/WhatsApp to share the additional details.
  • In case of urgent order, please reach out to us at +91 7717571894.